Our Strategic Partners

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The Genius People Development Process

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The ADVanced Insights Profile

 

The Innermetrix ADVanced Insights Profile holistically combines the best of three world-class profiles.

  • The Attribute Index measures how you think and make decisions
  • The Values Index measures your motivational style and drivers
  • The DISC Index measures your preferred behavioral style

Together they answer the questions WHAT, WHY and HOW:

  • What natural talents do you have?
  • Why are you motivated to use them?
  • How do you prefer to use them?

This level of self-awareness and discovery are the core to achieving peak performance in any role or endeavor, to ensure that you properly align what you do best with how you do it and why you are driven to do so.

The Attribute Index

Attribute Index: Over fifty years of scientific research has revealed that there are three distinct styles of decision-making:

  • The personal
  • The practical
  • The analytical

Each of us can make decisions in these three ways, but we tend to develop a preference for one more than the other two. This preference becomes a subconscious force, affecting the decisions we make on a daily basis and shaping how we perceive the world around us and ourselves.


Unique to the Attribute Index is its ability  to assess an individual’s cognitive structure (i.e., how their mind perceives themselves and the world around them). Unlike any other instrument, the Attribute Index has a direct relationship with mathematics, and this is the secret behind its ability to accurately measure the core dimensions of how we think and make decisions. The result is an accurate ranking of personal ATTRIBUTES describing individual  potential for workplace performance. 


Unlike many other instruments intended for a clinical setting but adapted to a business one, the Attribute Index was designed, from the beginning, exclusively for a business environment. Its overall intent, format and output are specifically tailored to meet the needs of business managers today.

The DISC Index

DISC Index: Research conducted by InnerMetrix shows that the most successful people share the common trait of self-awareness. They recognize the situations that will make them successful, and this makes it easy for them to find ways of achieving objectives that fit their behavioral style.


This report measures four dimensions of your behavioral style:

  • Decisive — your preference for problem solving and getting results
  • Interactive — your preference for interacting with others and showing emotion
  • Stability — your preference for pacing, persistence and steadiness
  • Cautiousness — your preference for procedures, standards and protocols

The Values Index

VALUES Index: Values help influence behavior and action and can be considered somewhat of a hidden motivation because they are not readily observable. Understanding your values help to tell you why you prefer to do what you do. It’s vital for superior performance to ensure that your motivations are satisfied by what you do. This drives your passion, reduces fatigue, inspires you and increases drive.


This report measures seven dimensions of motivation:


Aesthetic – a drive for balance, harmony and form.

Economic – a drive for economic or practical returns.

Individualistic – a drive to stand out as independent and unique.

Political – a drive to be in control or have influence.

Altruistic – a drive for humanitarian efforts or to help others altruistically.

Regulatory – a drive to establish order, routine and structure.

Theoretical – a drive for knowledge, learning and understanding.

The InnerMetrix Profiles

IMX assessment tools are the most qualified, validated, and comprehensive tools in the world.


Conatus3 facilitators are all certified in the use of the Innermetrix tools and our customized programs have been designed and developed to achieve positive behavior change which improves results. We help you understand the value of self awareness theory. When self-awareness and authenticity to strengths are utilized, people are more successful. What is authenticity? Simply, it's the use of strengths more often. Use the button below and identify your preferred behavior styles, motivations, and strengths.  




Take the ADVanced Insights Profile

BanduraPlus

Specializing in the needs of rural Communities

Where are you going? For business results to be achieved, there must be alignment among how people perform the job, how the organization provides support for that desired performance, along with clearly defined business goals for success.


ORGANIZATIONAL INFRASTRUCTURE

We help organizations create the underlying foundation for consistency and follow through. 


How can this help my company?


  • Design a culture that focuses on right behaviors for optimum performance
  • Define roles & responsibilities and increase communication throughout the organization.
  • Develop a proactive, unified team, consisting of a diverse group of people, that will set you apart from the competition
  • Build a high-performance culture
  • Create a strategic plan to cause your organization to thrive
  • Leave a legacy for future generations through succession planning and realignment facilitation


HUMAN RESOURCES

We provide direction and confidence to your business on the necessity of having proper and compliant employment practices.  By evaluating systems and processes, we  deliver solutions that are functional & efficient for your growth.  We also strive to enhance employee morale and help to set employees up for success.


What type of HR services do you provide?


  • Assess current HR practices, policies and procedures.
  • Establish best practices on hiring, onboarding and new hire orientation.
  • Reinforce employee relations and strengthening retention.
  • Improve conflict resolution and discipline practices
  • Development of employee policies and compliant records, including personnel files and I-9 records
  • Implement performance evaluations and reward programs
  • Evaluate separation and termination processes


COACHING

Coaching is a process designed to achieve business results by maximizing the performance of people. Whether you are a middle level manager or senior executive, a coach can add meaningful value to your leadership skills and increase the quality of your work life.  


What does a coach do?


  • Provide support to prioritize work/life balance
  • Enhance your personal impact as a leader
  • Navigate current workplace issues
  • Assist in reshaping the organizational culture of your company.
  • Align teams with the strategic direction of the company


MARKETING AND WEBSITE DEVELOPMENT

The best way to lose a client is to confuse them. Marketing should streamline & simplify what you're doing, where you're going and what it is exactly you're asking customers to do. 


What marketing services does Bandura provide?


  • Create (or alter) marketing content to clarify your message
  • Solidify internal messaging to create a strong team culture
  • Develop a website with a go to market strategy for your product/service
  • Coach & develop professionals with 1:1 Marketing Coaching 


PLUS SERVICES

Learning never stops in a successful organization and as your business grows the leadership should also grow. Sometimes your needs are situational, and our plus services are always tailored to your specific event or engagement.


  • Event Facilitation
  • Speaking Engagements
  • Executive or Team Retreats

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Bellevue University

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A national leader in corporate learning programs that produce positive ROI for the company and greater job success and confidence for employees, Bellevue University partners with corporations nationwide to offer innovative, strategic learning options. 


Motivated, productive employees want development opportunities. Talent-forward companies need an educated, skilled, and agile workforce. Bellevue University starts and ends with business outcomes to create a win/win for the company and your people. With over forty corporate partner relationships, programs range from best-in-class education benefits to reconfigured, contextualized, and customized educational programs to meet the organizations’ needs.  Bellevue University’s Human Capital Lab measures the impact of these programs on the organization’s key performance outcomes.


The University’s innovative approach to corporate learning is rooted in a 50-year history of understanding adult learning needs and a mission devoted to preparing students and corporate clients to meet the challenges of a dynamic, competitive world.


In short, we create real value through strategic education of corporate America's most important asset: PEOPLE


Check out this video for more information about Bellevue University's 2018 accomplishments. 

Find out more about Bellevue University
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HireIQ Inc.

Predictive Analytics for Hiring the Right Fit Employee

 You may be hiring in 2018, but are your hiring practices based on 1950's-era techniques? You may be surprised to learn that the current crop of cognitive, intelligence, and personality assessments are poorly suited for the fast-paced nature of hiring millennial employees. Understanding and measuring emotional intelligence is critical to selecting the Right Fit employee for every role in your organization.
The influence of emotions and emotional intelligence on work performance, work team dynamics and business outcomes has been a focus of organizational research in recent years. Known as “emotional affect,” it encompasses a broad range of feelings including discrete emotions and has significant implications in organizational behavior.This research concludes that affect is a leading indicator of performance, tenure and leadership. It is also a barometer of employee engagement potential. The academic evidence is overwhelming that this has significant impact on performance at the individual, group, and organization level, particularly:

  • Members of a work group who exhibit similar emotional characteristics demonstrate higher customer service performance and lower absenteeism;
  • A work group consisting of members with significantly divergent emotions tends to exhibit greater friction, more absenteeism, less cooperation and reduced business performance;
  • Leaders literally set the tone for their work groups – their positive emotions are strongly correlated to higher customer service performance;
  • Emotions are “contagious” and an employee’s disposition can be detected by customers, resulting in service quality evaluations that reflect that disposition – both positive and negative;
  • Positive emotions are indicative of more analytical thinking and leads to better decision-making;
  • Research has shown a strong relationship between positive emotions and creativity;
  • Positive emotions are associated with reduced absenteeism and attrition likelihood, conversely negative emotions are associated with increased absenteeism and actual turnover;
  • Positive emotions are an indicator of heightened conflict-resolution abilities – often needed with difficult customers and helpful in customer support roles.

There is also compelling evidence that a person’s emotional disposition has strong correlation with employee engagement. A study conducted by Dale Carnegie Training concluded that employees who demonstrate positive emotional characteristics are five times more likely to be engaged than employees who exhibit negative ones. Conversely, workers who feel negative emotions are almost ten times more likely to be disengaged.


Gallup, in its State of the Global Workplace, Employee Engagement Insights for Business Leaders Worldwide report, concludes that employee engagement is a significant predictor of key business performance outcomes. For example, companies with highly engaged employees report a 37% decrease in absenteeism, between 25% and 65% reduction in turnover, a 10% increase in customer satisfaction, and a 22% improvement in overall profitability.


For more information about HireIQ products and services or hiring the right fit employee, use the button to contact us.  

AnswerOn

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Have the Right Conversation

For many in the call center industry, the attrition of their agents is considered an unavoidable but bearable “cost of doing business.” They seem surprised that it is a concern of their customers as well. In a recent analysis of the top twenty Business Process Outsourcing (BPO) vendors, in twelve of the twenty listed companies, the attrition of agents was called out as a major concern. The remaining eight were also called out for attrition-related issues such as “the lack of knowledge transfer,” “inexperience,” succession plans, etc.


Customer Service is one of the most important aspects of any business. Customer Service Representatives (CSRs) may be the only direct contact your customers have with your company and can make the difference between a satisfied or unsatisfied customer.


The struggle is how to identify the CSRs that provide great customer service and are also contemplating quitting. 


How do you intervene and proactively change the employee’s experience so they decide to stay? 


How can you have the right conversation with the right agent so they will not leave?


Visit AnswerOn

Webinar: Overcoming Call Center Obstacles

AnswerOn hosted a free webinar on common obstacles call center leaders face and ways to combat them. The 30-minute webinar is available for download or link.  Listen in as Don Kainer, AnswerOn's Chief Operating Officer and Head of Engineering, hosted Dave Gregory, CEO of Conatus3, and Joe Cox, Workforce Management Consultant. Dave discussed trends around hiring and training agents, while Joe addressed scheduling and fighting agent attrition. 

You won't want to miss these insights from leaders in the call center industry on how they handle the everyday call center issues of hiring, training, scheduling, and attrition. You can sign up for the webinar and read more about the speakers here

Listen to the Webinar